Reddit FAQ: REDMAGIC Answers Your Questions

At REDMAGIC, we believe in open communication and transparency with our community. This is why we regularly put in the effort to answer some of your most pressing questions and concerns. We scan through Reddit forums to look for any troubling issues that may have been brought up and see how we can help in offering a solution. Let’s look at the latest REDMAGIC questions frequently asked on Reddit.

1. Can I Use REDMAGIC Phones Internationally?

2. My Phone Case or Hands Keep Accidentally Touching the Screen While Gaming

3. Why Is My REDMAGIC Device Not Charging Properly?

4. How Do I Keep My REDMAGIC Phone Clean?

5. My Fast Charger Is Making My Phone Heat Up While Charging

6. Does REDMAGIC Collect and Store My Credit Card Details?

7. Are There Any Repair Locations for Damaged REDMAGIC Devices?

1. Can I Use REDMAGIC Phones Internationally?
   

Travelling is one of life’s greatest joys, and whether it's for work or leisure, your REDMAGIC smartphone can always go along for the ride. Yes, REDMAGIC smartphones can be used in different countries and support multiple global bands, though compatibility may vary by carrier. To ensure that your service carrier supports connectivity with REDMAGIC, check the connectivity bands on the specs page for the specific model.

Additionally, you can use a third-party website to check out coverage with different carriers in your country. We don’t recommend importing one of our devices to your country if we do not ship there. The connectivity bands might not be optimized in that area and won’t work well in your location. View the locations we currently ship to here.

2. My Phone Case or Hands Keep Accidentally Touching the Screen While Gaming

Gaming can be a very precise and dedicated art, which means that every input on your screen is important. If you find that your phone case or hands keep accidentally touching the screen and giving the wrong input during the game, you can simply change a few settings to solve the problem.

In your Game Space menu under Energy Cube settings and Adjust Operations, you will find the Edge Accidental Touch Protection feature. This customizable setting minimizes unintended touches from your palm or the edge of your hand around the edge of the screen. You could also adjust the screen sensitivity settings in the same menu to avoid false touches.

3. Why Is My REDMAGIC Device Not Charging Properly?

If you’re experiencing any charging problems with your REDMAGIC device, follow these simple steps to identify the issue:

• Check the connection between the adaptor, cable, and outlet is sturdy and unobscured.

• Ensure that there is no debris or dust in any of the outlets or ports.

• Try a different power source to see if the problem persists.

• Try a different charging adapter if possible.
  

• Use official REDMAGIC chargers, third-party chargers may damage the device and could void your warranty.

• Update your OS regularly. This will give your device the latest settings and features.
  

If the issue still persists, please contact our support team and we’ll get back to you promptly. 

4. How Do I Keep My REDMAGIC Devices Clean?

Maintaining a clean gaming device is crucial to a healthy lifestyle and productive gaming habits. It’s easy to lose track of time when you game but that shouldn’t prevent you from keeping your REDMAGIC devices clean and in good condition. This will keep them from deteriorating and help with longevity. After all, you do spend hours touching or wearing these devices; they should be clean.

Now, REDMAGIC devices come with advanced display materials that are already fingerprint and scratch resistant, but you should still make it a habit to wipe off your screen regularly. A few other cleanliness tips for your devices include:

• Use a soft dry cloth to clean the screen of your smartphone or tablet.
• Do not use harsh cleaning liquids such as alcohol, dilution agents, or benzene.
• Clean your earbuds and headphones regularly as well with a dry cloth.
• Clean the socket, charger, and cables as well to prevent any dust or debris from being built up in ports or outlets.
  
• Do not use needles, pen points, or other sharp objects on the keypad, in the ports, or on the screen.
• Do not use your device while you’re eating anything that could stain or damage it.
• Do not use your device in a dusty or dirty environment. 
  

5. My Fast Charger Is Making My Phone Heat Up While Charging

This is a very normal occurrence with fast chargers due to the high amount of power flowing through them. If this is becoming an issue, you could simply switch to regular charging in your device settings if that’s an option. Alternatively, you could switch on your phone’s fan to reduce the heat or add a cooler. If you feel like the phone is becoming abnormally hot while charging, please contact our support team for further assistance. 

6. Does REDMAGIC Collect and Store My Credit Card Details?

Data privacy is a very serious issue that we do not take lightly. REDMAGIC does not collect or store all of your credit card details in our system at all. All payments are handled either through PayPal or OceanPayment Limited, based on your method of payment. Once you reach the final stage of the checkout process, you will be taken directly to a secure site. At no point in your transaction will your credit card details be accessible to us.

7. Are There Any Repair Locations for Damaged REDMAGIC Devices?

The repair center for European regions and countries:

SC name: VSP DATA a.s.

Address: Areál Service Park a.s.

Průmyslová 1181

391 02 Sezimovo Ústí II

Czech Republic

Email: nubia@vspdata.cz

Web: www.vspdata.cz

If you would like to inquire about the pricing of spare parts before sending your REDMAGIC phone for repair, you can easily check the recommended prices of spare parts by selecting your phone model from the list here. You will then see the price list for spare parts such as the screen, motherboard, battery, or front camera, along with the reference prices for out-of-warranty repairs. The reference prices are only applicable to repairs carried out by the REDMAGIC Repair Center in European regions and countries.

For other areas that we ship to, you may request a return within 15 calendar days of delivery if you are not satisfied with your REDMAGIC product(s) for any reason. Please submit a support ticket requesting the return or replacement or contact support@redmagic.gg for help directly.  

Please note: the return or replacement is only applicable to devices purchased on redmagic.gg. If you purchased your REDMAGIC device from a third-party seller, please reach out to that seller. 

Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s). Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount. 

For all returns, please pay the shipment fee. If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty. 

Your questions and concerns are the highest priority to us at REDMAGIC. We hope that this article has helped you find some solutions. However, if you’re still experiencing any issues or have any feedback to offer us, please do not hesitate to contact our support team for further assistance!